General Terms and Conditions of Sale

Terms and conditions applicable to bookings made through the Oltrarno Collection website.

Service Provider

The website operates under the “Oltrarno Collection” brand, used exclusively as a trade name for the promotion of accommodations and the management of bookings.

Tourist rental agreements are concluded directly with the respective property owners.

The properties are managed as follows:

• Flower House: Daniele Pratesi – VAT No. 05000880483
• Due Strade Apartment and Jungle Apartment: Tommaso Pratesi – VAT No. 06503080480

Bookings and communications are managed by the respective parties indicated above, each for their own property.

Contact:info@oltrarnocollection.it

Service Description

The service consists of booking tourist accommodations located in Florence for short-term stays.

Booking and Payment Terms

The booking is considered confirmed upon payment according to the conditions of the selected rate.

Payment may be collected directly by the property owner.

The payment recipient will be indicated in the booking confirmation.

The conditions relating to payment, cancellation and penalties are specified in the rate selected at the time of booking and form an integral part thereof.

Booking System

Bookings made through the website are processed via online booking systems managed by third-party providers.

Any technical malfunctions, payment errors or service disruptions attributable to system providers shall not be attributable to the property owner.

Tourist Tax

The tourist tax, where applicable, is not included in the price and must be paid in accordance with current municipal regulations.

Check-in and Check-out

Check-in is available from 3:00 PM.

Check-out must be completed by 10:00 AM.

Any different requests must be agreed in advance.

In the event of an unauthorized late check-out, a penalty of up to €200 may be applied, without prejudice to compensation for any greater damage, starting from 30 minutes beyond the scheduled check-out time.

Guest Registration and Access to the Accommodation

In accordance with applicable regulations, guests are required to provide identification details for all occupants before arrival.

Failure to provide the required documents may result in:

• inability to access the accommodation;
• delay in receiving access instructions;
• cancellation of the booking without any right to a refund.

Access instructions are provided only after completion of the registration procedure.

Guest Obligations

Guests undertake to:

• respect the number of guests indicated in the booking;
• not accommodate undeclared additional persons;
• not sublet the accommodation;
• not use the accommodation for professional, commercial or unlawful activities;
• not organize parties or events;
• use the property with the utmost care;
• comply with civil and condominium regulations.

In the event of a breach, the owner reserves the right to terminate the stay without any refund.

Smoking Ban

Unless expressly stated otherwise, smoking is prohibited inside the accommodation.

Any extraordinary cleaning or restoration costs may be charged to the guest.

Pets

Pets are allowed only if expressly authorized and indicated in the booking.

Otherwise, the owner may refuse access to the accommodation or apply additional charges.

Loss of Keys or Access Devices

In the event of loss of keys, remote controls, badges or other access devices, the guest shall be required to reimburse the related replacement and reprogramming costs.

Photographs and Descriptions

The photographs published on the website are for illustrative purposes only.

Although they faithfully represent the accommodations, slight differences in furnishings, equipment or decorative elements may exist without constituting a contractual breach.

Maintenance and Emergency Interventions

The owner reserves the right to access the property or allow authorized technicians to access it whenever urgent maintenance, safety or repair work is required.

Liability

The owner of the individual property shall not be held liable for service disruptions or malfunctions not directly attributable to them, including:

• internet connection interruptions;
• sudden technical failures;
• utility service interruptions;
• exceptional weather events;
• force majeure events.

Damages

Guests are responsible for any damage caused to the property, furnishings or systems.

Such damages may be charged even after the stay using the payment details provided during booking or through a direct compensation claim.

Cleaning

Cleaning fees are indicated separately in the booking details.

The accommodation must be left in a decent condition. Otherwise, additional extraordinary cleaning charges may apply.

Exclusion of the Right of Withdrawal

Pursuant to Article 59 of Legislative Decree 206/2005 (Italian Consumer Code), the right of withdrawal provided for distance contracts does not apply to accommodation services supplied for a specific date or period of performance.

Privacy

Personal data will be processed by the owner of the booked property in compliance with Regulation (EU) 2016/679 (GDPR) and in accordance with the Privacy Policy published on the website.

Applicable Law and Jurisdiction

This agreement is governed by Italian law.

Any dispute shall fall under the jurisdiction of the court of the consumer’s place of residence or domicile where required by applicable law. In all other cases, exclusive jurisdiction shall lie with the Court of Florence.